📡 Frequently Asked Questions (FAQ)
Router Issues & Solutions
Q1: Why is my Wi-Fi signal weak in some areas of my home?
Place the router in a central location, away from walls and metal objects.
Use a Wi-Fi extender or mesh system to boost coverage.
Make sure your router’s firmware is up to date.
Q2: My router keeps disconnecting from the internet. What could be the reason?
Check if the router is overheating – place it in a well-ventilated spot.
Verify the stability of your internet service provider (ISP).
Perform a factory reset, or consider replacing the router if it’s more than 3 years old.
Q3: How can I increase internet speed through my router?
Q3: How can I increase internet speed through my router?
Select a less crowded Wi-Fi channel.
Switch to the 5GHz frequency band if supported.
Update the router’s firmware.
Disconnect unused devices that consume bandwidth.
Q4: I can’t access my router settings (192.168.1.1 not working). What should I do?
Q4: I can’t access my router settings (192.168.1.1 not working). What should I do?
Ensure you are connected to the router’s network.
Try an alternative IP address such as 192.168.0.1.
Restart the router.
Press the reset button to restore default settings.
💡 Optical Devices (ONT/OLT) Issues & Solutions
Q5: The LOS (or PON) light on my ONT is red. What does it mean?
Check if the fiber optic cable is properly connected.
Clean the cable connector using proper fiber cleaning tools.
Contact your ISP if the issue persists.
Q6: My ONT lights are on, but I still have no internet. What should I check?
Verify PPPoE or DHCP settings.
Try connecting the ONT directly to a computer.
Inspect the fiber cable for bends or breaks.
Q7: My OLT does not recognize some SFP ports. What should I do?
Confirm that the SFP module is compatible with the OLT.
Test another port.
Clean the connectors to remove dust or debris.
Restart the unit and perform a software reset if needed.
Q8: Internet speed is slow despite using fiber optics. Why?
Ensure that your end devices support Gigabit speeds.
Check fiber length and number of connectors (each splice may weaken the signal).
Review QoS settings or confirm if your ISP has applied bandwidth limitations.